Colin has been amazingly helpful. Firstly he recommended a great electrician for us. Colin then arrived to do the gas work only to find that the company that had installed the kitchen had not installed the gas connection to the correct standards . He very kindly didn't charge me for the visit as he was unable to do the work and showed me the information I needed to go back to the kitchen firm and get them to correct their work. Unfortunately my cooker failed the gas safety test and Colin has be really helpful in helping me to think about whether it was worth pursuing a repair.